Use up your Leads and send a professional quote

• It is necessary to know that every time you send a quote, you won’t get hired. As many prospective leads/customers are keen to receive the best quotes from different service providers.
• On average, you will get hired 2-3 times out of 10 quotes, so we strongly recommend you to keep quoting.
• We know it gets a little challenging when customers don’t reply, but that’s OK. Just keep sending quotes, and you will make an excellent return on your investment.

Whilst you are unlikely to hear back from every customer you respond to, there are lots of things you can do to encourage a customer to reply

Ensure you have made use of all of the contact details provided, sending a follow-up email or text message to the customer if you have not heard back from your original phone call.

Trying to call the customer outside of standard working hours (but not too early or late) is also a great way of reaching them to pitch your services.

Don’t call the customer too much within a short space of time, as this could make them less likely to reply to you positively.

For some more great tips for responding to leads which increase your chances of hearing back from customers, click here.

If you would like direct assistance and advice from TPA to help you increase the number of customers you hear back from, please contact our customer care team here.

A great first phone call is so important to catch the customers attention and stand a good chance of getting hired.

Your first message should include key points about your business and what you offer; a short, clear description of how you can help the customer; a basic quote or estimate and your contact details.

It is also crucial that you patiently hear the client’s requirements and take prior permission before purchasing any pesticides.